You are purchasing 1 year of support for the specified software.  This support consists of Email, Live Chat and Remote Assistance for communication and assistance.  The purpose of this support service is to provide you 24x7 access to a technician when you need it for entire year.  You dont know when you are going to need the support until its too late and in most cases you will end up spending up to 25 times more on having it serviced.  We have a dedicated specialized staff who have years of experience in troubleshooting common and complex issues.  Not only will our staff research the problem or question you have but will provide constant communication.  Our staff not only provides assistance but access to specialized software to keep your computer running the way it should.  We have thousands of free software titles available to help you be productive. Support can be for questions, features, updates, installation, activation, general use about the product or addons to the product, as long as its related to the product you have support for we will be glad to assist. In most cases you would contact support via email or a support ticket which will be responded to within 24 hours or less in most cases.  During normal business hours EST most tickets are updated within a few hours.  All of our staff is based in USA and has at least 5 years of experience in the related field.  Please note that this support service is non refundable. PLEASE NOTE THAT THIS IS NOT A DOWNLOAD BUT A SUPPORT SERVICE